Question 1

How do I book?

Accepted Answer

Please email Sweet Southern Party Co to confirm availability of your chosen theme or package. You will be required to complete an online Booking Form. Once we have received your Booking Form we can confirm your party!

Please note - Parties are not confirmed without a Booing Form. This also includes any communication that informs you that your date is available. If a Booking Form has not been returned within 24 hours of acknowledging availability, your date becomes available for another possible booking.

$100 bond required on booking. Parties are not confirmed without bond.

Question 2

What is included in your tent packages

Accepted Answer

Tents - We have two styles of tents. Your tents will be matched to your theme.
Mattresses - We have air beds and foam beds. 
Sheets
Pillows 
Sheet Protectors
Blankets - range of colors and sizes
Cushions - in accordance with theme 
Bunting - not all themes. If your theme does not have a bunting, it will have lights in place of.
Lights - either wrapped on tent or hanging in-between tents
Item hanging from tent - Determined on theme: Dreamcatcher - Boards - or an item that belongs to the theme 
Breakfast Tray 
Flowers - not all themes 
Lighting object - Lantern - character light - Or what belongs to the theme 
Placemat - not all themes 
Mini black board for name - Not all themes
Some themes include character shaped cushions 
Birthday board 
Canvas with pens - Keepsake canvas for friends and family to write a birthday message

Every Birthday child receives a personalised gift - these change regularly

If you would like extra items added to your theme, charges apply.

Our designs may differ from the image you see. This is mainly due to stock replacement, upgrades, or a special requests.

Bespoke - Design is half the fun! however, it is time consuming and products do cost money. We kindly ask, please do not ask for new themes for your party to be designed and made for free. Or take the items after the party as they belong to Enchanted Sleepovers & Picnics. The cost of a new theme will be quoted and items required discussed with you before any purchases are made. Full payment for bespoke required before purchasing items. No refund per tent is offered for cancelled numbers.

Question 3

How much space do I need for each tent?

Accepted Answer

When measuring your teepee party space, please allow 1m wide x  1.85m long for each tent/foam mattress/tray table combination. It is also important to have a clear pathway for guests.
 
If you are hiring the long tent they fit 5 mattresses comfortably next to each other. It must be able to fit in one long line.

We will also email you information on the tents and how to prepare for your party once you have a confirmed booking.

Question 4

What mattresses do you use?

Accepted Answer

We have three  varieties of foam:
160cm long 77cm wide 
 180cm long 91cm wide 
 170cm long 90cm wide

We always use mattress protectors with our mattresses.

Please contact us to discuss mattress options.

Question 5

How long is set-up and styling?

Accepted Answer

Please allow min of 2 hours (depending upon theme and number of tents) to set-up the sleepover area.

Access is also an important factor in how long a setup may take. If you have stairs (extra fees may apply) how far we have to walk from the trailer to your setup area.

Space is another important factor too keep in mind. If your space is not ready, or the tents do not fit, please allow extra time. Please note, if your space is not ready, or equipment does not fit, we may not be able to complete setup. There will be no refund offered if your space is not prepared or measured correctly.

Please note: Taylor Swift does take longer than all other themes due to the amount of items required.

Question 6

Are pillows included?

Accepted Answer

Yes, we have feather pillows with high quality covers.

Question 7

Can we mix themes?

Accepted Answer

Absolutely, the opportunities are endless. Contact us to discuss your design ideas, to mix up elements of our themes, and make your own creations.

We also allow of mix of themes in each party pack from our existing range. We can provide multiple themes to keep all party guests happy.

Question 8

Can adults sleep in the tents?

Accepted Answer

They sure can! 
We use high quality, full sized single mattressesl.
Our tents are also higher than most, making them comfortable for party goers of all ages.

Question 9

Do you clean everything after each party?

Accepted Answer

Most definitely.
We clean and sanitise all items after every party to ensure optimal levels of hygiene for all of our customers.

Question 10

Is there a bond or deposit?

Accepted Answer

Yes.  There is a $100 bond that will also be used as a deposit to confirm your booking. This is refunded once all of the hired equipment has been checked after collection. Unfortunately, the cost for replacement of any lost, broken or damaged items may be deducted from the bond. 
Any bookings of over 10 tents or picnic attendees will be charged a $200 bond.

DIY slumber party - $200

Cancellations will forfeit their  bond.

Question 11

When is payment due?

Accepted Answer

Full payment is due fourteen (14) days prior to your event. 
Bank details will be provided in the invoice.
Your party is not confirmed until payment and booking form have been received. Parties are cancelled if payment has not been received by the due date.

$100 bond required on booking. Returned after your party, non refundable on any cancellations.

Question 12

When do you deliver and pick up?

Accepted Answer

Our travel and set up time is
8.00am - 2.00pm

Our travel and collection time is
9.00am - 12.00pm

We will try our very best to meet your preferred times of delivery or pickup. However, due to stock requirements we may not be able to offer you a request. If you book a party, please ensure you have someone available at your home during set-up and collection times.

We will contact you on the Wednesday before your party to confirm a 2 hour delivery window. Please be aware, we have multiple party bookings in our schedule for set up and pick up. To accommodate travel time across various locations, we schedule party set ups and pick ups according to the location of each booking on any given date.

If you require a specific set up or pick up time you MUST notify us no less than 10 days prior to your party booking. Failure to do so will result in a $50 fee to cover additional travel costs.

Question 13

What do I need to have ready for Enchanted Sleepovers arrival and collection?

Accepted Answer

1. For our safety, please inform us if you have an un-sealed driveway, steep driveway, no parking access, street only parking (you are required to pay parking or allow us use of a parking ticket)  or live in unit with a long narrow driveway. 
2. We kindly ask you keep the driveway free for us to reverse or drive in with a trailer & vehicle.  
3. We love to see where the tents will be setup first. We will discuss how they will be placed, and it's an opportunity for the birthday child to have an input into how they vision their party to look. 
4. Please keep walkway free while we carry the bulky items inside and outside. 
5. We know it's all very exciting to have your set-up take place. We ask that all children and animals are away from the space while we set-up and pack-up.
6. If you have stairs higher than 5 please have your person ready to help. 
7. When it is time for pick-up, please return all hire items to the tent area and then leave the rest to us! We will fold up and pack away all items.

Question 14

Are there any Terms and Conditions?

Accepted Answer

Yes. You can request these at any time. 
They will be emailed with your invoice. Please ensure you read the Terms and Conditions/Hire Agreement in full prior to paying your invoice. 
Payment will be considered acceptance of the Terms and Conditions.

Question 15

Do you have insurance?

Accepted Answer

Yes!  Safety is a priority for us.

We have full Public Liability Insurance.

Question 16

Stairs and accessibility charges

Accepted Answer

Stairs - The equipment is heavy and bulky. It is not safe for one person to carry items on their own. Charges will apply as a second staff member will need to assist. Or you will be responsible for helping with the equipment, both up and down flights of stairs. It is written in the Booking Form that you must advise of stairs, unfortunately, if this is not declared, your party will be cancelled as time as not been allocated for transporting items up flights of stairs. Or a person to support the transfer up and down the stairs has not been arranged.

Accessibility - We will arrive in a large vehicle (longer than most utilities) towing a trailer. Space will need to be provided for reversing or driving into your driveway. Doors and gates do need to be opened, it would be best not to have the delivery car squeeze next to cars in a driveway. Street parking is not safe due to pulling out items with backs to on coming traffic. Some Councils will not allow street parking. Parking across the road will not be suitable. Setup will not commence if suitable parking is not provided.

Long unsealed driveways - Please disclose if you have a long driveway or unsealed. This way a suitable driver can be arranged. Homes with long driveways that vehicles are not accessible might not be suitable as equipment can not be carried for long lengths. This also incudes unit blocks where the home is the back of the unit blocks. We may not be able to setup your party if preparations are not in place.

Large homes - If we are required to carry items through a large above average sized home where setup is down the very end of your home, fees will apply, starting from $30. Why do we do this? Your setup will take longer than normal and the extra charge is for our time. Deduction from bond will occur if not disclosed during your booking.

We want your party experience to be a memorable one. All the logistics are part of making sure we deliver the perfect party. Please discuss any concerns and we will work with you to ensure delivery goes smoothly and safely for everyone. So far we've  made every tricky location work!

Question 17

Weather

Accepted Answer

As we all know, our summers are very hot! This has caused some hold ups with getting stock inside to setup. Especially those big 95 degree days we have had.

Rain! Roads can be slippery and dangerous, this can also cause some delays during delivery. Unloading in the rain, we do everything possible to keep your items dry. We might need to wait in between down pours.

Communication is the key. We will let you know if we experience any delays.